Privacy Policy

Gritstone Contracting LLC (“Gritstone Contracting,” “we,” “us,” or “our”) operates the website at https://gritstone.build. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to our website, our forms, our phone and text communications, and any other service we provide that links to this policy.

By using our website or submitting information to us, you agree to the practices described here.

1. Information We Collect

Information you give us

When you submit a project request, request a walkthrough, call us, or otherwise contact us, we may collect:

• Your name
• Your phone number
• Your email address
• The property address for the work you are inquiring about
• Details about your project, timeline, and situation
• Photos, documents, or other materials you choose to send us
• Your communication preferences, including whether you consented to receive text messages

Information collected automatically

When you visit our website, we and our service providers may automatically collect standard technical information such as your IP address, browser type, device type, referring page, the pages you view, and the date and time of your visit. We use cookies and similar technologies for basic site functionality, analytics, and to measure the performance of our advertising.

Information from third parties

If you contact us through a third-party platform such as Thumbtack, Google, or a social media service, we may receive the contact and project information you provided to that platform, subject to that platform’s own privacy terms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule a site walkthrough
• Prepare and deliver estimates, scopes of work, and change orders
• Communicate with you about an active project, including scheduling and daily photo updates
• Send appointment confirmations and reminders
• Provide customer service and answer questions
• Send you promotions, offers, or service updates if you have opted in to receive them
• Process payments and maintain business records
• Improve our website, services, and marketing
• Comply with legal, tax, licensing, and insurance obligations

3. SMS and Mobile Opt-In Information

How consent is obtained

We send text messages only to people who have expressly opted in. You provide consent by checking the separate, optional SMS consent box on our project request form at https://gritstone.build/contact, or by otherwise expressly agreeing in writing to receive texts from us. The box can be cleared before you submit, and consent is never required as a condition of purchasing any product or service.

What we send

If you opt in, you may receive walkthrough appointment confirmations and reminders, project status and photo updates, quote and estimate follow-ups, and occasional service promotions or seasonal offers.

Frequency, rates, and opt-out

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. You will receive a single confirmation message and will not receive further texts unless you opt in again. Reply HELP for assistance, or contact us at the phone number or email listed below.

Service providers

We use third-party communications and customer relationship management providers to deliver messages on our behalf. These providers process your information solely to transmit our messages and are contractually prohibited from using your mobile information for their own marketing purposes.

4. How We Share Information

We share information only as needed to run our business, and never in exchange for money. We may share information with:

• Service providers who work on our behalf, such as our CRM, messaging and email platforms, scheduling tools, payment processors, and website hosting providers
• Subcontractors and suppliers assigned to your project, limited to the information they need to perform the work, such as the property address and scope
• Insurers, adjusters, or lenders when you ask us to coordinate with them on a claim or financing
• Professional advisors such as our accountants, attorneys, and insurers
• Authorities or other parties when required by law, subpoena, or to protect our legal rights, safety, or property
• A successor entity in connection with a merger, acquisition, or sale of business assets, subject to this policy

We do not sell your personal information, and we do not share it with third parties for their independent marketing purposes.

5. Cookies and Tracking

Our site uses cookies and similar technologies for functionality, analytics, and advertising measurement. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function. We may also use conversion tracking pixels from advertising platforms to measure the effectiveness of our campaigns.

6. Data Retention

We keep your information for as long as needed to serve you, maintain accurate business and warranty records, and comply with legal, tax, licensing, and insurance requirements. Records of SMS consent and opt-out requests are retained as long as required to demonstrate compliance with applicable messaging regulations.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• Text messages: reply STOP to any message to opt out.
• Email: use the unsubscribe link in any marketing email, or contact us directly.
• Phone: ask us to stop calling and we will honor the request.
• Access, correction, or deletion: contact us using the details below and we will respond within the time frame required by applicable law. We may need to retain certain records for legal or contractual reasons.

Depending on where you live, you may have additional rights under state privacy laws, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell personal information as that term is defined under those laws.

9. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it.

10. Third-Party Links

Our website may link to third-party sites, including review platforms and financing partners. We are not responsible for the privacy practices of those sites. Review their policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be posted prominently on this page.

12. Contact Us

Questions about this Privacy Policy or your information:

Gritstone Contracting LLC
2140 Dr Andrew J Brown Ave, Indianapolis, IN 46204
Phone: 765-274-4748
Email: gethelp@gritstone.build
Web: https://gritstone.build

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